Rome & Oak
Returns & refunds
Updated 2026-09-16
A clear return process starts with knowing what was ordered, what arrived and which remedy is appropriate. This page explains the information to check before sending anything back. Product availability and the checkout page determine whether an order can currently be placed.
Current return terms
Request a return within 60 calendar days of delivery. We do not charge a restocking fee. You pay return postage for a change of mind. We cover return postage for an incorrect, damaged or defective item.
Read the selected item’s description and these terms before ordering. Statutory rights for a defective, incorrect or misdescribed item are separate from a voluntary change-of-mind policy.
Keep the item and its details together
Retain packaging, instructions and included parts while checking the item. Describe a missing or incorrect component separately from a change of mind; the circumstances can affect the appropriate remedy.
Keep the selected option and listing details with your records. A clear description of what differs is more useful than assuming that every product in a category has the same return conditions.
Starting a request and finding the right destination
Email support@romeandoak.com.
Include the order reference, item and reason for your request. For a wrong or damaged item, a photograph can help describe the issue, but contact us even if you cannot provide one.
Email customer care with the order reference for authorization and the receiving address before mailing anything. Send the item within 14 calendar days after receiving the return instructions.
The public business or correspondence address is not necessarily a warehouse. Use only the receiving address supplied for your authorized return.
Condition, missing parts and return costs
Original condition with supplied components
For a change-of-mind return, you are responsible for return postage; the carrier determines that cost. For an incorrect, damaged or defective item, we cover the required return postage. There is no restocking fee.
Keep the return receipt and tracking until the matter is complete. An unused condition is not required for a defect that only becomes apparent through reasonable use.
Refund decision, method and timing
After the return is received, we inspect it and complete the refund decision and processing within 2 business days. We explain any issue rather than silently refusing the return. Refunds go to the original payment method.
Your payment provider can take up to 8 additional business days to post the refund. Contact us if it has not appeared after that period. A canceled order that never shipped does not require a physical return.
A refund being initiated and the money appearing in your account are different stages. Keep the refund reference so a missing payment can be investigated.
Exchanges and changes of plan
Ask customer service before arranging a replacement order. An exchange depends on the replacement being available and agreement on any price difference. It is not confirmed by a product remaining visible on the website.
For an order that has not dispatched, request cancellation promptly. We will check its status and explain whether it can still be stopped or whether the return process applies.
Customer service
Email support@romeandoak.com.
Support hours: Monday through Friday, 8:00am to 5:00pm Eastern Time.
The seller identified for Rome & Oak is Rome & Oak.
Business correspondence: 950 New Jersey Avenue SE, Washington, DC 20003, United States. Use this address only for its stated purpose; it is not a return destination unless the return instructions expressly say so.